Refund policy

Return & Exchange

Shop with Confidence

Your satisfaction is important to us. We want you to feel confident when shopping with Nuvella-Leather. If your purchase isn't the right fit, we're happy to help.

Most eligible items may be returned or exchanged within 7 days of delivery.

7-Day Returns & Exchanges

To qualify for a return or exchange, items must be:

• Unused and in their original condition

• Returned with the original packaging whenever possible

• Accompanied by the packing slip, order confirmation, or order number

Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong item.

How to Return an Item

Simply package your eligible return securely and include your packing slip, order confirmation, or order number.

Please send us an email to info@nuvella.shopping and we will get back to you with further information.

Refunds

Once we receive and inspect your returned item, we'll process your refund.

Refunds are typically issued within 2–7 business days after your return has been processed. Depending on your financial institution, it may take additional time for the refund to appear on your account.

Exchanges

If you'd like to exchange an item for a different color, style, or product, please contact our Customer Care team before placing a new order.
info@nuvella.shopping
We'll be happy to help you find the right replacement.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Final sale items

• Personalized or monogrammed products

• Custom-made products

• Gift cards

• Items showing signs of use, normal wear, or damage caused after delivery

Defective or Incorrect Items

We stand behind the quality of every Nuvella-Leather product.

If you receive an item with a manufacturing defect or if we shipped the wrong product, please contact us at:
info@nuvella.shopping
Please include:

• Your order number

• Photos showing the issue

We'll review your request promptly and work with you to resolve the issue.

One-Year Limited Warranty

Nuvella-Leather products include a one-year limited warranty covering defects in materials or workmanship.

The warranty does not cover:

• Normal wear and tear

• Accidental damage

• Misuse or improper care

• Exposure to extreme conditions

• Natural characteristics of leather, waxed canvas, or other materials

Because we use premium natural materials, variations such as grain, wrinkles, pull-up color changes, patina, and minor markings are part of their unique character and are not considered defects.

If you believe your item has a manufacturing defect, please email:
info@nuvella.shopping

Include your order number and photos so we can review your claim.